Order Processing and Delivery
- When is my order processed?
- How will I know if you’ve received my order?
- What delivery methods are available?
- What will it cost me in the way of delivery charges? What is included in your Delivery charge?
- Can I ship various items within one order to different addresses when placing my order online?
- When will I receive my order?
- If my selection is “backordered,” what happens?
- An item I’ve ordered is on backorder and I do not want to wait for it. How can I cancel it?
- How do I check the status of my order or contact you if I have a question about my order?
- Do you ship internationally?
- Can my online order be gift packaged?
When is my order processed? All orders are processed the same day they are received. Your payment method is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Delivery fees, as well as taxes. if applicable, are charged on a pro-rated basis as items are shipped.
Most items you order are “in-stock” inventory. Please allow up to 2 business days for us to process your order for these items.
With respect to shipments of merchandise to consumers, wherever they may reside, title to merchandise will pass to the buyer upon delivery of the merchandise to the common carrier.
How will I know if you’ve received my order? When placing an order online, you will automatically receive an order confirmation message via email. You will also be given an order number on the order confirmation page after you submit your order. We recommend that you jot this number down and keep it handy in case you have questions about your order.
What delivery methods are available? We ship via Citylink and GDex. For those express needs we will ship overnight or second day upon your request.
What will it cost me in the way of delivery charges? What is included in your Delivery charge? Our delivery charge includes our costs for customer service, processing and shipping, returns and exchanges, and some overhead.
Can I ship various items within one order to different addresses when placing my order online? We are happy to ship items to more than one address, but unfortunately we are unable to offer this service through our website at this time. If you would like to place an order with multiple delivery addresses, you can enter separate orders on our Web site, or call us at + 018-8739789. We regret any inconvenience and will be enhancing our website to make this easier in the future.
When will I receive my order? For in-stock items delivered within the Malaysia, unless you pay for expedited delivery (overnight or second day), you can expect to receive your order within 2-4 days depending on your delivery area. Orders shipped outside the Malaysia may take up to 60 days to be received via regular delivery. International Express will be much quicker but charged to the customer.
Most items you order are “in-stock” inventory. Please allow up to 2 business days for us to process your order for these items. See “When Is My Order Processed?” for details on items with special processing times.
If my selection is “backordered,” what happens? Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments.
You will be billed the total of delivery charges on the first shipment. If you prefer, you can request us to hold an order until all or your items are available for shipment. Simply note this in the comments box on the “Shipping” page during checkout.
An item I’ve ordered is on backorder and I do not want to wait for it. How can I cancel it? To cancel any backordered item, call us at +018-8739789 or send us an email at [email protected] and include your name, address and order confirmation number, if known, and the item you wish to cancel. If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, simply return the items that you do not want and will credit your account for the items returned (excluding delivery charges).
How do I check the status of my order or contact you if I have a question about my order? If you have any question about your order, including order status, call us at + 018-8739789 or email us at [email protected] Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.
Do you ship internationally? At this time, when you order online, we can ship to destinations within the continental U.S., as well as Alaska, Hawaii and the U.S. territories of Puerto Rico, Guam and APO’s. If you have a shipping destination that is outside of these areas, please contact Ladubee Customer Service representative at + 018-8739789 for assistance.
Can my online order be gift packaged? Yes. If you would like your item to be gift boxed, please place your order through a Ladubee Customer Service representative by calling + 018-8739789. We will be offering gift boxing through our website in the very near future.